Use diagnostics when an approved support request needs local app state or error context. Generation creates a local bundle; sharing it is a separate decision.

Steps

  1. Open diagnostics

    Open Workspace Settings → Support & Diagnostics and select Generate diagnostics bundle.

  2. Review the boundary

    Read the displayed Included data and Excluded data lists. Confirm they fit the support request before selecting Generate safe bundle.

  3. Inspect the result

    Check the completion result and local file location. Follow your organisation’s approved process to review the bundle before any transfer.

  4. Share only what is needed

    Provide the reference or bundle only through an approved support channel. Keep owner passwords, recovery codes, backup passwords, and unnecessary payroll values out of accompanying messages.

If generation fails, retain the displayed error and current app version. Do not substitute a copied workspace database for the diagnostics bundle.