The recovery code belongs to this local installation. It is displayed when created or rotated and must be stored outside the computer. An auditor account cannot use owner recovery.

Recover a forgotten password

  1. Open recovery

    On Sign in to this workspace, select Forgot the owner password? to open Recover owner access.

  2. Use the saved code

    Enter the confirmed Offline recovery code, then enter and confirm a new owner password. Follow the on-screen password checks and submit.

  3. Save the replacement code

    A successful reset signs out existing sessions and displays a new recovery code. Store it securely outside this computer before continuing.

  4. Confirm and sign in

    Re-enter the replacement code and select Confirm Code. Once confirmed, choose Return to sign in and use the new password.

If the code is invalid, locked, or was never confirmed, read the exact on-screen status. A workspace backup does not contain the code, and Paydae cannot reconstruct a forgotten one. Use your approved recovery or support process; do not send codes or passwords in a support ticket.

Create or rotate a code while signed in

The owner can open Workspace Settings → Offline Access Recovery, enter the current password, select Create recovery code or Rotate recovery code, save the displayed code, and choose Confirm saved code. A rotated code replaces the previous one.