Employee missing from run
Why is an employee not in the run?
What this means6 sections
An employee can exist in Employees but still be absent from a payroll draft because the selected organisation/period, employee status, eligibility dates, inclusion filter, or refresh state excludes the row.
What this means
In Step 1, “Hours & Earnings”, the footer reports the included count and the employee table can be filtered by name, code, or worker type. An employee who is not loaded cannot be included by changing a payroll amount.
Common causes
- The wrong organisation or payroll period is selected.
- The employee is inactive, outside the payroll period, or marked as not included in that period.
- The employee is hidden by the search or worker-type filter.
- The draft was opened before the employee was added or changed, and its employee list is stale.
- A readiness blocker prevents employee data from loading.
How to fix it
- Confirm the organisation badge and payroll period in the current draft.
- Clear the employee search and worker-type filter. Use the table’s inclusion checkbox when the employee is present but excluded.
- Select “Refresh employees” in the payroll wizard. Check the loaded employee count and any returned error.
- Open Employees and verify the employee’s organisation, active status, effective dates, and payroll-period inclusion data. Correct the employee record through the supported edit flow.
- Return to the draft, refresh again, select “Save progress”, and recheck the row before previewing.
What to check before continuing
The employee appears in the Step 1 table, is included, has the intended “Regular hours”, “Overtime”, “Additional earnings”, “Reimbursements”, and “Payment type”, and has no payroll-incomplete message. Confirm the employee appears in the backend preview and review rows.
How to prevent it
Maintain employee status and effective dates before opening a run. Refresh the employee list after employee changes and use the preparation checklist for each period.
Still stuck
Record the organisation, period, employee identifier, status, inclusion state, and exact refresh/readiness message. Share selected evidence only through support; do not send an unredacted employee export unless requested and approved.