The settlement assessment identifies obligations and their owning sources. Use only the action offered for that source and employment period. Unknown balances require source repair before a recovery or evidence record can clear them.

Record a recovery

  1. Verify the source and balance

    Open the assessed loan or advance obligation and inspect its ledger. Confirm the native currency and outstanding amount. Unsupported interest, missing origination dates, or conflicting ledger entries can leave the source Unknown; follow the source correction guidance first.

  2. Record the actual movement

    Use Record repayment for money actually recovered. Enter the date, native-currency amount, reference, and reason requested by the action. The source balance limits the amount. Use Write off only with approval and supported accounting or statutory evidence; this requires both employee write and settlement approval access.

  3. Reassess the remaining obligation

    Review the recorded movement and refresh the assessment. Check that the remaining balance matches the source. Use the offered audited reversal or correction workflow if a movement was recorded incorrectly; retain the original history.

Attach supported evidence

For an obligation that permits evidence, select a real document for the same organisation, employee, and employment period, or use Add document to upload PDF, PNG, or JPEG evidence. Open the document to verify it, and record the requested reason and reporting or service-date context. Approval and source-review actions require the authority shown by the case.

External wage evidence applies only to the exact uncovered service dates returned by assessment. A subsequent reporting-and-treatment obligation can require evidence for those dates and the displayed reporting span. A known non-PAYE source may require evidence even for an explicit zero declaration. Payroll corrections can also require amended-filing and remittance or refund-treatment evidence, including when the amendment’s statutory amount is zero.

If a document no longer supports the source, withdraw its evidence record with a reason. The document remains stored and the obligation is assessed again.

Follow the source boundary

Payroll net pay is cleared through payment allocations. PAYE, leave, loan, and advance sources cannot be cleared with generic document evidence. An upload does not itself record a filing, remittance, recovery, or employee payment. If the selected statutory pack lacks admitted rules for a required obligation, review the current signed-pack and statutory workflow guidance; do not attach unrelated evidence to bypass it.

Saved FDS averaging history can lock the tax-year filing basis. A mid-year exit cannot silently switch that employee to Non-FDS. Resolve the annual PAYE/history issue through its supported correction workflow or payroll/PAYE owner before continuing.