Notification history includes current and earlier notices, including ones that are no longer active in the bell’s inbox. Use it to understand what was shown, what you did with a notice, and whether its source still requires action.

Steps

  1. Open history

    Open the notification bell and select View history to open Notifications. Confirm the selected organisation and workspace context before interpreting a notice.

  2. Find the notice

    Search by relevant text or use All and Unread. Filter by recipient state, lifecycle, category, severity, or date range. Clear filters if an expected notice is absent. Results are grouped by Today, Yesterday, This week, and Earlier; select Load more history for older records.

  3. Inspect its details

    Open a result to review its category, severity, lifecycle, recipient state, current source status, and available activity. Hidden by current preference explains why a record can remain in history without appearing in the active inbox.

  4. Act only when current

    Follow an available action to its owning workflow. The local host checks that the notice, source, permissions, and organisation context still permit the action. If an action is unavailable, refresh the owning screen and use its current instructions.

Two kinds of status

Lifecycle describes the notice itself, such as Active, Resolved, Superseded, or Expired. Recipient state describes your interaction, such as Unread, Read, Awaiting acknowledgement, Acknowledged, Dismissed, or Snoozed. Reading or dismissing a notice does not resolve its underlying payroll, document, or compliance task.

The unread total may be temporarily unavailable while the local host refreshes it. Treat an unavailable count as unknown rather than zero. Some older records may have limited activity detail; the visible recipient timestamps still describe their recorded state.